GigaTrust Provides a Three-Tiered Comprehensive Support Services Program

We stand behind our products and solutions with trained and experienced support personnel so you are in good hands. The GigaTrust Support Services Program features three levels of support, allowing customers to choose the support level to meet their needs.

Tier 1: GigaTrust Standard Support
GigaTrust Standard Support is included with all purchased products for clients with an up-to-date maintenance contract. This level of support provides access to our online technical knowledge base, timely software updates and helpdesk support. It is designed to provide assistance for any day-to-day, non-critical GigaTrust issues that may arise.

Tier 2: GigaTrust Gold Support
For those customers who require a more robust level of assistance, we offer a second level of support. GigaTrust Gold Support includes all the features offered in the Standard Support program plus provides service for companies that desire access to support engineers via phone and remote troubleshooting sessions. Utilizing our web conference capability, and your permission, our support engineers can view your desktop and server products to see what the issue is. By using this technology, our engineers can solve problems in the most efficient and timely manner possible-allowing us to provide virtual on-site support.

Tier 3: GigaTrust Platinum Support
The highest level of service is offered with GigaTrust Platinum Support. This includes all of the features of Gold Support and in addition provides access to our support team 24x7 when there is a highly critical and business impacting outage requiring immediate attention. A hotline number is provided to you to contact us anytime after standard customer support business hours (9am- 6pm M-F). Plus, you are assigned a dedicated support team member to manage your account. They will call you weekly to deliver updates and assist with any issues or projects regarding GigaTrust. It's like having your own in-house dedicated technical support person.

Remember, we're just a call or a click away to address your issues - quickly, effectively and efficiently.

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