GigaTrust Provides a Three-Tiered Comprehensive Support Services Program
We stand behind our products and solutions with trained and experienced
support personnel so you are in good hands. The GigaTrust Support
Services Program features three levels of support, allowing customers
to choose the support level to meet their needs.
Tier 1: GigaTrust Standard Support
GigaTrust Standard Support is included with all purchased products
for clients with an up-to-date maintenance contract. This level
of support provides access to our online technical knowledge base,
timely software updates and helpdesk support. It is designed to
provide assistance for any day-to-day, non-critical GigaTrust
issues that may arise.
Tier 2: GigaTrust Gold Support
For those customers who require a more robust level of assistance,
we offer a second level of support. GigaTrust Gold Support includes
all the features offered in the Standard Support program plus
provides service for companies that desire access to support engineers
via phone and remote troubleshooting sessions. Utilizing our web
conference capability, and your permission, our support engineers
can view your desktop and server products to see what the issue
is. By using this technology, our engineers can solve problems
in the most efficient and timely manner possible-allowing us to
provide virtual on-site support.
Tier 3: GigaTrust Platinum Support
The highest level of service is offered with GigaTrust Platinum
Support. This includes all of the features of Gold Support and
in addition provides access to our support team 24x7 when there
is a highly critical and business impacting outage requiring immediate
attention. A hotline number is provided to you to contact us anytime
after standard customer support business hours (9am- 6pm M-F).
Plus, you are assigned a dedicated support team member to manage
your account. They will call you weekly to deliver updates and
assist with any issues or projects regarding GigaTrust. It's
like having your own in-house dedicated technical support person.
Remember, we're just a call or a click away to
address your issues - quickly, effectively and efficiently.
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